Blog
Latest update - Feb 2012
MAC
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We have started seeing an increase in reports from customers and within the last few days regarding an issue with DSSPlayer Mac 7 for users who are using newer Macs and have just updated to the recently released Mac 10.6.7 OS.
In Snow Leopard Mac OS X the kernel has been rebuilt to run in 64 bit mode on some machines.
In the most recent update (10.6.7) this has made certain machines boot up in 64 bit mode by default instead of the usual 32 bit.
Our software unfortunately does not support 64 bit kernel.
What seems to be occurring when a user tries to run our software in 64 bit, the voice recorders are being recognised as usual by the computer (removable drive(s) on the desktop), however when the software loads it does not detect the device at all.
At the moment we do not yet have an update solution for this issue, however we do have a temporary solution available in the meantime which involves either temporarily or permanently booting the Mac in 32 bit.
UPDATE 28/06/2011 SOON TO BE COMPATIBLE....
Software ReleaseDate Module : Note
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DSS Player ver7.2.8 2011/8/B Updater : 64bit kernel and MacOS10.7 supported
Olympus Sonority ver1.3.3 2011/9/B Updater : 64bit kernel support (MacOS10.6 only)
Olympus Sonority ver1.4.0 2012/1/M Updater : MacOSX 10.7 support